Reference

How We Protect Your Account Information

When you open an account with viraltogel, your personal details—name, payment method, withdrawal address—stay encrypted and separate from our game servers.

Data encrypted end-to-endNo third-party ad brokersWithdrawal verification only
Explore the Lobby Read FAQ
viraltogel How We Protect Your Account Information
CONTACT US

How to Request or Correct Your Data

Team online

Live Chat

Open the chat window in your account lobby (available 07:00–23:00 Jakarta time, 7 days a week) and ask to review or update your personal information.

Email Support

Send a formal data request to [email protected] with your account email and username. We respond within 72 hours with a summary of data we hold.

Account Settings

Log in, navigate to Settings > Privacy, and change your display name, phone number, or notification preferences directly without contacting support.

SECURITY & ACCESS

How We Keep Your Account Safe

Password & Two-Factor

Your password is hashed using industry-standard encryption. Enable two-factor authentication in Settings to require an SMS code each time you log in from a new device.

Withdrawal Verification

Before we credit any DANA, OVO, GoPay or QRIS payout, we verify the withdrawal request matches your registered payment account and confirm your identity via email or SMS.

Cookie Transparency

We use session cookies (expire when you close your browser) and optional analytics cookies (you can disable in your privacy panel). No tracking cookies are shared with ad networks.

Data Retention

Your account history and transaction logs are kept for seven years to meet tax obligations. Deleted accounts have personal data anonymized after two years, depending on local law.

IP & Device Logs

We log your IP address and device type (mobile, desktop, tablet) for security and fraud prevention. You can view login history in your Account Security section.

Contacting Privacy Team

For privacy complaints or data subject requests, email [email protected] with your account number. We acknowledge formal requests within 10 business days.

Privacy Questions We Hear Often

Yes. Email [email protected] with your account username and request a data export. We send a full copy of your profile, payment history, and game activity within 72 hours in a readable format. You can also log in and view basic account details in Settings > Account Information.

We retain your DANA, OVO, GoPay or QRIS account identifier for seven years to reconcile tax records and prevent fraud. You can request deletion from our operational systems anytime; compliance records stay for the full retention period, depending on local law.

No. We do not sell your personal information to marketers or data brokers. Our payment processor (for DANA, OVO, GoPay and QRIS handling) sees only transaction details; they sign strict confidentiality agreements. Your game activity stays entirely within viraltogel.

Your account goes dormant immediately. We keep your transaction history and contact details for seven years for regulatory compliance. After two years of inactivity, personal identifiers are anonymized from our marketing systems, depending on local law. You can request permanent deletion; some records remain for tax purposes.

Session cookies (required for login) are mandatory. Analytics and preference cookies are optional and can be disabled in your privacy settings or browser. Disabling them may slow some lobby features but does not prevent you from accessing games or making deposits via DANA, OVO, GoPay or QRIS.

Log in to your account, go to Settings > Notifications, and toggle off email or SMS alerts. We still send withdrawal confirmations, login alerts and security updates; you cannot disable those. You can adjust frequency (daily, weekly, off) for promotional content.

Yes. All payment data is encrypted during transit using TLS 1.3. Your deposit details never appear in plain text on your device. We recommend using the viraltogel app (iOS or Android) or a browser with HTTPS enabled; public Wi-Fi is safe because encryption protects the connection end-to-end.

Related Pages

viraltogel Indonesia FAQ About Us viraltogel Login viraltogel Casino